PRIVACY STATEMENT

This privacy statement applies to Tianlai AS:

This privacy statement explains how we collect and use personal information that you provide via the website http://www.tianlai.no/. It also regulates what options you have in connection with our use of your personal information and how you can access and change this information. We may update this privacy statement from time to time, so you should visit this page regularly to stay up to date on the applicable rules.

What kind of personal information we collect: We collect the following types of personal information when timebooking:

First name, last name, e-mail address, mobile phone number Information about the customer's appointment

When you visit our website, without necessarily booking a stay, we may collect certain information, such as information about your IP address, which browser you use, the operating system of your PC, which version of a program you use, which language settings you use and which pages you have viewed.

If you use a mobile device, we may also collect information that identifies your mobile device, specific settings and characteristics of the device, as well as information about longitude and latitude. When you book a stay, our system will register in which ways and from which websites you book your stay. If this information can identify you as a person, the information will be considered personal information and thus be subject to this privacy statement.

Why do we collect, use and share personal information?

In connection with bookings: We use your personal information to complete and process your booking. In connection with customer service: We use your personal information to offer customer support. In connection with guest reviews: We may use your contact information to send you a email reminding you to write a guest review after your stay. This can help other customers choose the treatment site that suits them best. In connection with marketing: We also use your information for marketing purposes, to the extent and to the extent permitted by law. In connection with other types of communication: We may for other reasons contact you by e-mail, by post, by telephone or via SMS, In connection with other types of communication: We 

may contact you by e-mail, post, telephone or SMS for other reasons, depending on the type of contact information you have shared with us. These reasons may be as follows: We may have to respond to and handle requests from you. If you have not completed a booking you have started, we may send you an e-mail reminder to continue with your booking. This is an additional service that we believe is useful, as it allows you to continue with a booking without having to look for the treatment site again or fill in all the booking information again. When you use our services, we may sends you a survey or gives you the opportunity to write a review of your experience via our website.In connection with legal purposes: In some cases we may have to use your information to process and resolve legal disputes and to be able to investigate and ensure compliance with regulations.In connection with the prevention and detection of fraud attempts: We may use your personal information to prevent or detect fraud attempts and other illegal or unwanted activities.To improve our services: We also use your personal information for analytical purposes, to improve our services, to improve the user experience, and to improve the functionality of and the quality of our online pages.