We follow the industry advice for infection control, which means a lot of extra cleaning and hygiene measures. Treatment will be as before, but there will be some changes in the room and procedures that are important to follow up. This also means that the number of treatments we receive per day is greatly reduced in order to have plenty of time to follow up infection control and surface hygiene between each visitor.
Hours can be booked as before. If you suspect illness, we ask you to cancel / postpone the treatment well in advance until you have been symptom-free for a week.
Each visitor who is to receive treatment must fill in a self-information form. This can be downloaded here.
Attendance: We ask you to come to the agreement on time. If you are in place early, we ask you to wait outside (depending on weather conditions) or keep a distance of 2 meters indoors. Therefore, plan your visit so that you spend the least time in our premises. Our therapists will not shake hands, in line with the authorities' recommendations.
Treatment: We have rooms where you can do hand
washing before and after treatment.
You will be directed to the room you will be staying in during treatment. Try to touch as little as possible when you are inside our premises. Our therapist will open and close the door for you (except the toilet) The bench you are lying on has been cleaned and the sheets changed before your class. Contact points are also cleaned before the next hour.
We prefer that you pay via VIPPS or by using a contactless card at the card terminal.
This privacy statement applies to Tianlai AS:
This privacy statement explains how we collect and use personal information that you provide via the website http://www.tianlai.no/. It also regulates what options you have in connection with our use of your personal information and how you can access and change this information. We may update this privacy statement from time to time, so you should visit this page regularly to stay up to date on the applicable rules.
What kind of personal information we collect: We collect the following types of personal information when timebooking:
First name, last name, e-mail address, mobile phone number Information about the customer's appointment
When you visit our website, without necessarily booking a stay, we may collect certain information, such as information about your IP address, which browser you use, the operating system of your PC, which version of a program you use, which language settings you use and which pages you have viewed.
If you use a mobile device, we may also collect information that identifies your mobile device, specific settings and characteristics of the device, as well as information about longitude and latitude. When you book a stay, our system will register in which ways and from which websites you book your stay. If this information can identify you as a person, the information will be considered personal information and thus be subject to this privacy statement.
Why do we collect, use and share personal information?
In connection with bookings: We use your personal information to complete and process your booking. In connection with customer service: We use your personal information to offer customer support. In connection with guest reviews: We may use your contact information to send you a email reminding you to write a guest review after your stay. This can help other customers choose the treatment site that suits them best. In connection with marketing: We also use your information for marketing purposes, to the extent and to the extent permitted by law. In connection with other types of communication: We may for other reasons contact you by e-mail, by post, by telephone or via SMS, In connection with other types of communication: We
may contact you by e-mail, post, telephone or SMS for other reasons, depending on the type of contact information you have shared with us. These reasons may be as follows: We may have to respond to and handle requests from you. If you have not completed a booking you have started, we may send you an e-mail reminder to continue with your booking. This is an additional service that we believe is useful, as it allows you to continue with a booking without having to look for the treatment site again or fill in all the booking information again. When you use our services, we may sends you a survey or gives you the opportunity to write a review of your experience via our website.In connection with legal purposes: In some cases we may have to use your information to process and resolve legal disputes and to be able to investigate and ensure compliance with regulations.In connection with the prevention and detection of fraud attempts: We may use your personal information to prevent or detect fraud attempts and other illegal or unwanted activities.To improve our services: We also use your personal information for analytical purposes, to improve our services, to improve the user experience, and to improve the functionality of and the quality of our online pages.